professional membership

Highlighted case study: The Institute of Directors (IoD)

The Institute of Directors (IoD) solution, live from 27 July 2016, replaces its legacy Integra solution and six wider business applications, and allows the IoD to manage all aspects of its 35,000 members from within one simplified and intuitive CRM solution.

The project also involved the consolidation of many disparate websites into an integrated, single instance of based on DNN Evoq Engage. Silverbear, in partnership with Cantarus, delivers to the IoD an enhanced end-to-end digital experience to all members and an extensive suite of member self-service capabilities.

James Maunder, Director of Information and Digital Services at The IoD, is thrilled with the new membership solution: “Previously there were a number of disparate systems within different departments, but with Silverbear, we have now been able to simplify our structure, improve business processes and provide a platform for future member propositions. We are currently undergoing a period of rapid change and growth, and the Silverbear Membership solution gives us the tools and capacity to manage this effectively.”

“The new Silverbear Membership solution has replaced no less than seven different business applications and has streamlined business processes and functions throughout the organisation,” stated Carl Grieves, Silverbear Managing Director. “This puts the IoD in an extremely strong position when it comes to achieving its strategic plans. This was a very challenging project in terms of deliverables and timescales, but Silverbear, Cantarus and the IoD worked hard to ensure all targets and KPIs were met throughout the delivery programme.”

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