Products & Services

One of the key components of a systems integration programme is the delivery of an integration platform that will underpin it.

Silverbear have a proven track-record in providing CRM based integration solutions spanning many years and even more customers. Over this period we have developed an in-depth understanding of how businesses use their CRM systems and how to integrate these to enhance the solution's effectiveness.

These integration solutions have been built on our proven integration solution (Silverbear Integration Hub) which, combined with the CRM "connectors" that are available for most CRM systems and which have been highly configured to business support organisation's requirements. The result is a proven solution that allows us to provide this complex integration quickly and cost-effectively.

The integration solution we are proposing provides low-impact integration with the CRM system acting as the data hub. All the other applications and the website(s) are integrated to the CRM as spokes. A key component of Silverbear's integration solution is Reconciliation and Verification. This web based application provides a number of functions that allow for the management of data quality across all integrated applications by implementing business rules around the data dependent on where the customer event is originated and which system the data needs to be integrated with.

Key Integration points often include:

• CRM system
• Knowledge Bank:
• Web sites
• e-Marketing:
• Data Warehouse/Business Intelligence
• Call Centre
• Handhelds/PDA's

• Design
• Build
• Implementation
• Management, People & Infrastructure
• Operate
• Quality Assurance
• Integration