Products & ServicesCUSTOMER RELATIONSHIP MANAGEMENTSilverbear is a CRM integrator and implementer. We have a strong pedigree in the supply of integrated customer relationship management solutions to a broad range of organisations. With many years of practical CRM delivery experience, Silverbear is the ideal partner of choice for all aspects of reviewing, implementing, integrating and refining your business's customer relationship management strategies and technologies. Silverbear enables you to look at your business through the eyes of your customers, and look deeper at how you interact with your customers and your customers interact with you - through all communication channels. Silverbear consultants will also assist you in reviewing how all customer-facing and back-office processes are aligned around meeting and exceeding your customers' expectations. In addition to invaluable consultancy support, Silverbear has a range of software solutions available to implement a brand new CRM platform or to compliment an existing CRM platform. Based on knowledge gained through many CRM reviews and implementations, Silverbear has developed a portfolio of products that provide rapid, cost effective and integrated customer relationship management that can be deployed in a common sense, evolutionary fashion. CRM solutions are a must have for most customer focused organisations, but why does CRM have such a reputation for poor solutions and failed projects? We passionately believe that CRM is a business opportunity enabled by technology. So, what are the key business issues that need to be addressed?
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