What is CRM/Customer Engagement Management:

Effective membership and customer database management software brings together all the tools you need to efficiently run your organisation. By helping clients to build, examine, inform and communicate better with their customers, Silverbear helps increase efficiencies and reduce business costs. Spanning process re-engineering, through to software design, development, deployment and testing, Silverbear is able to provide a tailor made solution that realises a rapid return on investment.

Silverbear’s approach:

Successful projects do not happen by chance. They require a combination of clear requirements, good processes, good people, excellent planning and clear communications to ensure the project delivers what the customer expects – on time and to budget. At Silverbear, we also believe that the business context needs to be considered, considering the project’s measure of success, and whether it delivers real value to the business.

Our Customers:

Silverbear has a wide range of customers ranging from the Public Sector to Commercial organisations. Click here to read Silverbear case studies.

Training:

Silverbear have modular training programs that are easily tailored to each client’s requirements and further tailored to user roles. Silverbear will work with customers to ensure that the business, the solution and the users’ competency stays in alignment. For more information on our training programs click here.

Support:

Built around an ITIL framework, the Silverbear Service Desk prides itself on providing its clients with a consistently high quality support offering, providing a single point of contact. By using network and system monitoring tools Silverbear are able to proactively monitor customer systems to maximise availability. The primary objective is to ensure that normal, agreed levels of service are maintained (and exceeded) on an on-going basis. For more information on support click here.

Silverbear and Microsoft:

Silverbear is a Microsoft Gold Certified Partner, representing the highest level of competence and expertise with Microsoft technologies, and our close working relationship with them. We are also working closely with Microsoft in respect of their launch of Dynamics CRM 2011 to ensure we tailor this exciting offering optimally for our clients.

Silverbear Markets:

Silverbear focus on delivering client specific solutions in a number of markets. For more information, please go to:

   www.silverbear.com           www.silverbearmembership.co.uk          www.silverbearhealth.co.uk