Silverbear’s Approach to Cloud Computing
For any organisation keeping up to date with the latest supporting technologies can be confusing. The most current hot topic is around the Cloud, this technology promises to revolutionise the way that businesses are created and run.
The Cloud is simply computing delivered over the web. The Cloud is a set of services and technologies that enable the delivery of computing services over the Internet in real-time, allowing end-users instant access to data and applications from any device with Internet access. It offers a cheaper and easier way to buy computing power.
Historically a business that was looking to harness computer power would have had to invest in both hardware and software and make sure they were capable of installing and maintaining this. However we have already started to see a shift in the way businesses operate, where they are less likely to buy, or operate servers, and instead they will use IT services over the web.
But Silverbear understand that true customer engagement management is about much, much more than just using a CRM application to record customer contact details and some elements of their interactions. In a true customer engagement management situation, the solution needs to reach out to embrace many customer touch points and specialist applications.
Silverbear utilise the latent power of the Cloud to pass, handle and process customer engagement messages from different customer interaction systems and platforms. We ensure businesses utilise the best tools for the job:.
- The best finance application
- The best CRM application
- The best website technologies, etc
All solutions provided by Silverbear are web based and utilise Cloud based technologies ensuring businesses benefit from truly integrated solutions, and still reassuring our customers that they are safe in the knowledge that they have the freedom to change applications as they need to.
So the Cloud truly becomes a cost effective and highly scalable platform upon which to base a customer engagement strategy and solution.
Contact Silverbear's Cloud Computing Team
For further information on Silverbear's approach to Cloud computing and our integrated customer engagement Cloud based solutions we offer please contact us.
